Results achieved
- –30% in average delivery time year over year
- +10% NPS growth every year, reaching 70 points
- +50% in repeat customers
Challenge
iVoy set out to revolutionize the express shipping market with a clear promise: deliver packages within 90 minutes, with the best route and cost for its customers. It also had to improve delivery accuracy to give customers security and confidence, above all in meeting deadlines at a low cost.
Solution
iVoy overcame these market challenges and made a positive impact on its business by integrating Google Maps Platform into its operations. iVoy understands how much delivery speed matters, which is why it cut its average delivery time by 30% year over year, with a direct, positive effect on customer loyalty and trust; its number of repeat customers grew 50% year over year. Customers come first at iVoy, and with support from Maplink Cloud, the company improved customer service perception by 10% year over year, reaching an NPS of 70 points in 2019. That KPI is critical for iVoy, as it guides its strategy for the year ahead.
“With Maplink's support, both technical and commercial, we feel backed up and at ease”
Rigo Castro — CTO, iVoy
