Results achieved
- Automated process and reliable amounts
- Higher productivity across the teams involved
- Lower costs
- A faster, more agile department
- Accurate payment orders
Challenge
FacilAssist is a company specializing in assistance across a wide range of services. Every day, hundreds of technicians visit policyholders, which calls for careful planning to keep costs down. Before using Platform's Toll for Maps API, toll payment orders for technicians were created manually, leading to calculation errors, typos and rework for the administrative team.
Solution
FacilAssist, already a Maplink Cloud customer using the Google Maps Platform Directions API, integrated the Toll for Maps solution to calculate route tolls automatically. By combining the APIs (GMP + Platform), the company significantly reduced the time spent on toll payment requests, with reliable information on the amounts reimbursed.
